AHPI Leadership Awards

1 st Edition

SEPTEMBER 19, 2025 Taj Deccan, Banjara Hills, Hyderabad

The AHPI Leadership Awards recognize excellence in healthcare leadership & Governance across strategic vision, Quality and patient safety, innovation, people-first culture, financial stewardship, digital health, and community impact. Honoring individuals and institutions driving transformative change, these awards celebrate those who lead with purpose, empower teams, and shape a patient-centric, high-tech, and sustainable healthcare future.

The award categories are as follows:

AWARD GUIDELINES FOR HOSPITALS

• The awards are structured around objective criteria, which are available on the AHPI website under Leadership Summit 2025 → Leadership Awards → Objectives & Criteria.
• The applicant hospitals will be required to submit a Presentation (up to 20-25 slides) which should include various headings given in the AWARDS CRITERIA. This will be followed by an Online Assessment on a mutually decided schedule by the hospital and the assessor.
• Hospitals are free to apply for multiple categories. The AHPI Award Technical Committee will scrutinize the applications.
• The assessors report will be examined by the Technical Committee/ Independent Jury who will decide on the awards in each category.
• The decision of the Technical Committee/ Independent Jury will be final.

AWARD SCHEDULE

• Last date to submit application and PowerPoint presentation:   31-07-2025
• Assessment start date:   01-08-2025
• Result Declaration:   01-09-2025

FEE DETAILS

• The entry fee for each category of award is INR 17,700/- (15,000 + GST 18%)
• Payment can be made via NEFT/IMPS/RTGS using the account details provided below.

Beneficiary Name: Association of Healthcare Providers(India)
Bank Name: Standard Chartered Bank
A/C Number: 52215718042
IFSC Code: SCBL0036020
Branch Address: Narain Manzil, 23, Barakhamba Road, New Delhi

How to Apply

Follow the below link to fill the application form
https://forms.gle/wroiRvreHtABGywj9

1. Board Composition & Role

• Diversity in board representation (clinical, administrative, external experts)
• Active oversight of strategic planning and risk management

2. Organizational Structure

• Institutional and departmental organogram defined
• Clear accountability lines across departments and delegation mechanisms for decision-making

3. Policy Framework

• Availability of updated governance policies
• Annual policy review and revision process

4. Strategic Alignment

• Existence of a documented 3–5-year strategy
• Regular tracking of strategic KPIs by leadership

5. Risk Governance

• Formal risk assessment and mitigation plan
• Periodic internal audits and reviews

6. Compliance Monitoring

• Applicable regulatory compliance in place and mechanism to track compliance
• Documentation of regulatory lapses and corrective actions

7. Ethical Governance

• Ethical Commitment Statement by Leadership
• Ethical dilemmas defined and addressed

8. Transparency & Communication

• Routine communication from leadership to staff
• Public disclosure of key decisions (where applicable)

9. Stakeholder Engagement

• Mechanism for including patient/public voices
• Feedback incorporated into governance decisions

10. Innovation in Governance

• Use of digital tools for governance (dashboards, e-meetings)
• Adoption of best practices from national/international standards

1. Leadership Rounds

• Frequency of direct engagement by top leadership on floors
• Issues identified and resolved during rounds

2. Quality Improvement (QI) Initiatives

• Number of QI projects initiated by or involving leadership
• Impact of those projects (e.g., infection rate reduction)

3. Safety Metrics Monitoring

• Dashboard of safety metrics reviewed monthly
• Actions taken on deviations

4. Incident Reporting System

• Anonymous reporting available to staff
• % of incidents closed with action taken

5. Clinical Governance Oversight

• Clinical audits chaired/reviewed by leadership
• Morbidity and mortality reviews documented

6. Training & Awareness

• % leadership attending quality/safety workshops
• Quality topics covered in monthly leadership briefings

7. Resource Allocation

• Dedicated quality, safety and infection prevention and control budget
• Adequate staffing for QI teams

8. Recognition of Safety Champions

• Staff recognized for safety contributions quarterly
• Documentation of rewards/acknowledgements

1. Financial Transparency

• Regular financial dashboards (monthly or quarterly)
• Clear communication of budget targets to key teams

2. Cost Optimization

• Documented projects that reduced costs
• Involvement of clinical teams in cost-saving efforts

3. Revenue Diversification

• Revenue earned from new or non-core services (like telehealth)

• New services launched in the past 2 years

4. Sustainable Procurement

• Green purchasing policy adopted
• Vendors assessed for environmental responsibility

5. Energy & Resource Efficiency

• Reduced use of energy/water per hospital bed

Use of solar or other renewable energy sources

6. Investment in Innovation

• Part of the budget dedicated to innovation (technology/process)
• Analysis of returns from these innovation projects

7. Debt and Risk Management

• Healthy debt-to-revenue ratio
• Insurance coverage for major financial risks

8. Long-Term Financial Planning

• 5-year financial plans in place
• Future investments planned with risk adjustment

9. Financial Reporting to Stakeholders

• Regular financial updates shared with board or investors
• Performance tracked using benchmarked financial indicators

10. Use of Financial Technology (FinTech)

• Use of AI or analytics to guide financial decisions
• Leadership has access to real-time financial dashboards

1. Empathy Training

• Regular training on empathy/communication annually
• Percentage of staff trained in empathy/communication skills

2. Patient Rights & Education

• Availability of documented patient rights and display in local languages
• Mechanism to educate patients during admission

3. Complaint Handling Mechanism

• Average complaint resolution time
• % resolved to patient satisfaction

4. Shared decisions

• Policy for shared decisions in treatment plans
• % departments following this practice

5. Cultural Sensitivity

• Interpreter services or multi-language signage
• Staff trained in cultural awareness

6. Environment of Care

• Patient feedback on noise, cleanliness, privacy
• Visuals/materials to create healing environments

7. Continuity of Care

Discharge planning done by multidisciplinary team

Follow-up call rates within 48 hours

 
8. Use of Technology

• Availability of patient portals, mobile apps
• Appointment and report tracking by patients

9. Service Accessibility

• Average wait time for OPD and emergency
• Availability of teleconsultation options

10. Patient Stories & Engagement

• Real patient stories and feedback used for improvement
• Patient participation in QI committees

1. Survey Design & Frequency

• Survey administered at discharge and post-care
• Separate surveys for OPD, IPD, ICU

2. Response Rates

• Survey response rate monitored
• Strategy to improve low response areas

3. Technology Use

• Use of tablets, QR codes etc. for feedback
• Real-time dashboards to monitor scores

4. Feedback to Action

• % of complaints closed with corrective actions
• Department-wise action plans documented

5. Leadership Review

• Monthly review by CEO/COO/MD
• Trends presented in board/management meetings

6. Transparency

• Display of patient satisfaction scores in waiting areas
• Sharing feedback trends with staff

7. Recognition Based on Feedback

• Employee recognition tied to positive feedback
• Staff training initiated based on negative feedback

8. Multichannel Collection

• Feedback collected online, offline, verbal
• IVR or chatbot feedback enabled

9. Department-Wise Dashboards

• Unit-level breakdown of satisfaction scores
• Top 3 and bottom 3 areas identified monthly

10. Benchmarking

• External comparison of patient satisfaction scores
• Participation in NABH/NQAS or similar benchmarking

1. Staff Satisfaction Surveys

• Conducted at least once annually
• Action plans prepared based on findings

2. Internal Communication

• Regular town halls or open forums
• Feedback loops on policy/process changes

3. Awards and Recognition Programs

• Performance-Based Recognition (Awards linked to measurable outcomes such as patient satisfaction scores, clinical quality metrics, or operational efficiency (e.g., lowest infection rates, highest service utilization, etc.).
• Leadership or Management-Nominated Awards Recognition given based on nominations from department heads or senior leadership, using defined benchmarks (e.g., consistent professionalism, initiative in process improvement, or outstanding service delivery).

4. Mental Health & Wellbeing

• Access to counselling services
• Stress management sessions held

5. Growth Opportunities

• % staff attending external/internal training
• Internal promotions tracked

6. Team Building

• Cross-functional projects or retreats
• Celebration of festivals and events

7. Work-Life Balance

• Flexible shifts or leave policies documented
• Feedback from staff on work hours

8. Innovation Culture

• Suggestion schemes or innovation challenges
• Ideas implemented with recognition

9. Exit Interview & Retention

• Exit interview completion %
• Annual retention rate of staff

10. Leadership Accessibility

• Regular Time Set for Staff to Meet Leaders (e.g., monthly Q&A or feedback sessions)
• Opportunities for Staff to Contribute to Key Decisions (e.g., involvement in committees or planning discussions)